Reliable Towing,
Built on Integrity

FAQs

Frequently asked questions

If my car has been towed, how can I find it?

If your vehicle is missing and you believe it may have been towed, contact your local Police Department on their non-emergency phone number. The Police Department will tell you if your car has been reported as towed by a private towing company. All towing companies are required to report vehicles towed to the local governing police department within 30 minutes of towing the vehicle.

I believe my car was damaged during the tow. What should I do?

Integrity Towing Solutions takes full responsibility for our actions, and if we’ve damaged your vehicle, we will either repair it or cover the cost of the repairs. If you believe that your vehicle was damaged during towing, please ask the office attendant for a damage claim form. You'll have the opportunity to provide your contact information and describe the alleged damage. You will also need to confirm under penalty of perjury that you believe the damage was caused by us and was not pre-existing. Your claim will be forwarded to a manager, who will review it and then contact you to discuss the findings and next steps for resolution.

If I return to the property before the tow truck removes my car, do I still have to pay?

Yes, in North Carolina, you can pay a "drop fee" if your vehicle has not yet been removed from the property. The maximum drop fee is set by North Carolina state regulations. This fee can be paid using exact cash (drivers do not carry cash or change), Visa, or Mastercard. If you pay the drop fee and the driver does not provide you with a receipt, please contact our office immediately to report this violation.

Can a tow company only accept cash, and refuse to accept a credit card?

No. Unlike some competitors who only accept cash, North Carolina regulations require that non-consensual tows can be paid for using Visa, Mastercard, and cash. Unlimited Recovery gladly accepts all these payment methods to make the process easier for you.